Frequently Asked Questions

Restore Partner Pro is an online referral marketplace where plumbers and other
professionals can refer jobs for restoration services (like water, fire, mold, asbestos, and
biohazard damage) to vetted restoration companies — and get paid for it.

No. If there’s an issue with a referral, the restoration company may contact you through
the referral issue tool built into the platform.

Yes. You can browse available companies and filter by location, services, pricing, and
profile info before selecting one to receive your lead.

After setup, referrers can log in, enter basic job details, and choose a restoration
company based on service area, lead price, company description, and review metrics
(like Google rating and RPP score). Once submitted, the restoration company can
accept or reject the lead. You’re paid when the lead is accepted and signed by the
restoration company.

Log in to your account, enter the job information (no photos required), and select a
company from a list filtered by location, pricing, and service offerings. If the lead is
declined, you can either clarify and resubmit or forward it to another company —
instantly.

If a company rejects your lead, you’ll be notified right away. You can then resubmit it to
another restoration company in seconds — no extra effort needed.

You’re paid once your submitted lead is accepted and signed by a restoration
company. Payments are processed automatically through the platform and sent directly
to your connected bank account.

You can receive referrals for:

• Water damage
• Fire and smoke restoration
• Mold remediation
• Asbestos removal
• Biohazard cleanup
• Lead hazard abatement 

Each lead is categorized by type and priced accordingly.

You can reject any lead that doesn’t match your capabilities, service area, or availability.
The referrer will be notified and can reroute the lead to another company. Be sure the
lead type selected matches the service being requested, as pricing is tied to the
selected type.

All new companies receive a 2-month free trial with full access to the platform. There’s
no payment obligation during this time, and you may cancel anytime before the trial
ends.

After your trial ends:

• $500/month subscription
• A per-lead fee (based on lead type)
• An 8% processing fee (covers payment handling and overhead)

You’re only charged when you actively use the system.

At this time, restoration companies cannot review or rate referrers. However, if a
referrer misuses the platform, you can report the issue through the platform's referral
issue tool for resolution.

Not yet — but the platform is fully mobile-optimized. You can also create a shortcut icon
on your phone’s home screen for 1-click access.

All data — including job referrals, personal info, and transactions — is encrypted and
protected under Restore Partner Pro’s privacy and non-disclosure policy.

You can contact support directly through the website’s contact form or via the email
listed on our site.